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Understanding Machines
Soft Serve Machines - How do they work?


Soft serve machines freeze liquid soft serve mix and aerate it to give you frozen soft serve.




All soft serve machines have the following basic parts:

1. A hopper (or reservoir/holding tank) on top of the machine that holds the soft serve whilst still in liquid form. The hopper is refrigerated and keeps the soft serve at between 2º and 4º Celsius.
2. A barrel (or freezing cylinder) where soft serve is frozen down. The sides of the barrel are usually at minus 8 degrees Celsius, freezing any soft serve that is in contact with it.
3. The beater (scraper-blade assembly), which is driven by a removable drive-shaft, which in turn is driven by a motor. The beater assembly holds the scraper blades. Scraper blades scrape frozen soft serve off the inside of the barrel, where a layer of frozen soft serve is forming, while the whipping effect of the beater aerates the soft serve. Some machines have removable plastic blades, some machines have removable metal blades and some machines don’t have removable blades at all, in which case it is part of the beater assembly.




4. The freezer door, which seals the barrel and holds the draw handles and draw valves that regulate the flow of soft serve. Each draw handle has a set-screw that regulates the flow rate of the soft serve. These set-screws should be set to deliver 142 - 212 gram of soft serve in 10 seconds.




5. A compressor that freezes the barrel and refrigerates the hopper.
6. An electric motor for driving the beater assembly.
7. A refrigeration compressor.
8. A touch-pad control panel that regulates all the actions of the machine like ‘Auto’, ‘Wash’, ‘Stand-by’, ‘Mix-Refill’ and ‘Pump’. (Putting the machine in 'Stand-By' mode is to put it in 'sleep mode' - usually overnight or in low use periods.)
9. Pump machines also have a pump inside the hopper, which aerates the soft serve before pumping it into the barrel.
10. Gravity machines: Have a mix-feed tube in the hopper, through which liquid soft serve and air drains into the barrel while dispensing product. The air/soft serve ratio is controlled by the size of the drainage hole in the mix-feed tube and the size of the air-orifice at the top-end of the mix-feed tube. When using the ‘Standby’ mode, the mix-feed tube should be inverted to maintain air/mix ratio. It should be returned to its normal position only AFTER the machine was put on ‘Auto’ and AFTER the machine stops freezing, which is usually about 9-10 minutes after it was switched to ‘Auto’.



  • Difference between a gravity and pump machine

  • Get your equipment sold by Frosty Boy Australia

  • Explanation of terms

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